Looking for the answer? You’ll find it here.

Got an idea about how we can improve? Let us know at help@theadvtouch.com.

If you have a question about an existing order, please email help@theadvtouch.com.

Your First Order!

What should I prepare for the first pickup?

Just have your clothes ready! Your Advanced Cleaners Agent will bring a Advanced Cleaners bag to place your loose clothes in, so it helps to have them all together.

If you’re ordering a Wash, Tumble Dry & Fold then your Advanced Cleaners Agent will leave you with a reusable bag upon delivery, so you can collect clothes together for future orders.

What areas do you cover?

We cover a wide area of the US and, at 50 major towns and cities and counting, the list is quite exhaustive.

The quickest way to find out if we cover your area is to  or enter your postcode at coverage to get the latest information and find dry cleaning places near you.

How long does cleaning take?

We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.

Some items can take a little longer than 48 hours, however. We currently aim to collect, complete and deliver all shoe repairs and shoe shine orders within 72 hours. If your order contains any shoe-related items then cleaning for all items will take 72 hours to complete.

Can I add extra items to my order when you collect?

Yes, absolutely – just give any extra items to your Advanced Cleaners Agent.

Please note that we cannot add shoe repairs or shoe shining items to your order in this way. Shoe-related items must be ordered specifically, through the app or online.

Which items should be dry cleaned and which should be laundered?

Don’t worry if you’re unsure how your clothes should be treated — we’ll check the label for you and take care of everything.

Please note that we cannot check care labels of items in Wash, Tumble Dry & Fold orders, so please separate dry clean and laundered items if needed.

We recommend not including shirts in Wash, Tumble Dry & Fold orders, to ensure they are pressed to a crisp finish

Can I order by phone or email?

Sure you can place order by phone and email.

How do I know if you can clean a specific type of clothing?

If you can’t find a suitable category in the app or online then it’s best to contact Customer Care so we can tell you for sure.

Where are my clothes cleaned?

At one of our top notch facilities!

We know it can seem strange to give your clothes to a stranger, our local teams of experienced dry cleaners will always handle your clothes with the utmost care and respect. Which of the facilities your clothes are taken to will depend on your exact location.

Where are my clothes cleaned?

At one of our top notch facilities!

We know it can seem strange to give your clothes to a stranger, our local teams of experienced dry cleaners will always handle your clothes with the utmost care and respect. Which of the facilities your clothes are taken to will depend on your exact location.

Why do women’s blouses cost more than men’s shirt?

Cleaning women’s shirts and blouses costs slightly more because they typically have a more tailored fit and variable style than a man’s shirt. This means they must be hand-finished and require more time and attention in order to ensure a high-quality finish.

Are there any fabrics you don't clean?

We don’t currently clean leather, suede, velvet or fur items. In the rare event that we receive your clothes and cannot clean them, we will notify you as soon as possible